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# Fusion3 Consulting

Helping companies transform the way their people work through innovation and optimization.

## Sitemaps

- [XML Sitemap](https://fusion3consulting.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [HOW TO: IMPLEMENT BOWTIE METHOD IN SERVICENOW ](https://fusion3consulting.com/how-to-implement-bowtie-method-in-servicenow/) - Integrated Risk Management (IRM) is a powerful way to help clients visualize and manage risks by identifying their causes, consequences, and controls in a structured format. Since our initial post about Bowtie Method, there has been tons of questions surrounding the steps on how to Implement the Bowtie Method in ServiceNow. The steps below provide
- [Enhancing Risk Management with the Bow Tie Method in ServiceNow](https://fusion3consulting.com/enhancing-risk-management-with-the-bow-tie-method-in-servicenow/) - In the current fast-paced business environment, it is essential for organizations to manage risks strategically and effectively. An innovative approach that can be used is integrating the Bow Tie Method of Risk Assessment into the enterprise risk management process using ServiceNow's Advanced Risk Management application. In this blog post, I will discuss high-level how to
- [Step-by-Step Implementation of Bow Tie Method of Risk Assessment in ServiceNow](https://fusion3consulting.com/step-by-step-implementation-of-bow-tie-method-of-risk-assessment-in-servicenow/) - The Bow-Tie Method of Risk Assessment is a structured approach to managing organizational risks. Using ServiceNow’s risk assessment capabilities, users can prioritize risk management efforts. This process involves identifying risks, mapping their causes and consequences, identifying controls, and continuously monitoring and reviewing the risks. This approach enhances risk management and stakeholder alignment. Risk Identification: Kick
- [Compensating Controls Vs Mitigating Controls](https://fusion3consulting.com/compensating-controls-vs-mitigating-controls/) - Compensating Controls, also known as ‘alternative controls, ‘which are temporary measures implemented when specific requirements cannot be met with existing or new mitigating controls. They are associated with the risk directly, providing an alternative way of managing it when the preferred method of mitigation is not feasible, too costly, or impractical. These controls are often in place until
- [5 simple tips for a successful IRM ServiceNow implementation](https://fusion3consulting.com/5-simple-tips-for-a-successful-irm-servicenow-implementation/) - Implementing Integrated Risk Management (IRM) in ServiceNow can significantly impact your organization's risk, compliance, and audit processes. However, successful implementation necessitates meticulous planning, collaboration, and a willingness to embrace change. Here are five recommended tips that will help you achieve a smooth and effective IRM implementation in ServiceNow: 1. Ensure Maximum Involvement of All Resources A
- [Make Business Continuity a focus and not a checkbox exercise!!](https://fusion3consulting.com/make-business-continuity-a-focus-and-not-a-checkbox-exercise/) - How?? Read on! To effectively move business continuity and resilience out of the shadows using ServiceNow Business Continuity Management (BCM) solutions, focus on the following top three strategies: 1. Integrate BCM with IT Service Management (ITSM) and Risk Management - How it Helps: By integrating BCM with ITSM and Risk Management, you create a
- [ServiceNow Survival Guide #6 – ES12 Scripting ](https://fusion3consulting.com/servicenow-survival-guide-6-es12-scripting/) - If you have been using ServiceNow over the last few years, you may recall that the Javascript version was outdated. This meant certain functionality didn’t exist. Well, on most script fields, you now have the ability to enable ES12 (many of which may be active by default). This was added as of the Tokyo release. Why
- [Implementing ISO 27001 Using ServiceNow: A Step-by-Step Guide ](https://fusion3consulting.com/implementing-iso-27001-using-servicenow-a-step-by-step-guide/) - Implementing ISO 27001 can be daunting, but with ServiceNow, the process becomes streamlined and efficient. Here is how you can leverage ServiceNow to achieve ISO 27001 certification through a structured workflow: 1. Identify Stakeholders and Define the Scope The first step in implementing ISO 27001 is identifying the key stakeholders and defining the scope of
- [ServiceNow Survival Guide #5 – Environment Aware Scripts ](https://fusion3consulting.com/servicenow-survival-guide-5-environment-aware-scripts/) - Have you ever had a script that needed to work different in each environment? Say for instance you have a REST call that should be connecting to a Dev API in Dev and a Prod API in Production? I have the solution for you. The solution isn’t all that complicated. Take a look. var instance = gs.getProperty('instance_name', '');
- [5 Essential Elements of a Successful Disaster Recovery Program](https://fusion3consulting.com/5-essential-elements-of-a-successful-disaster-recovery-program/) - A great Disaster Recovery Program typically includes the following key elements: 1. Comprehensive Risk Assessment and Business Impact Analysis (BIA): • Identify potential threats and their impacts on business operations. • Prioritize critical business functions and resources to ensure they receive the necessary focus and protection. 2. Detailed and Well-Documented Recovery Plan: • Create clear,
- [ServiceNow Accelerate 2024: Join the Risk & ESG Community](https://fusion3consulting.com/servicenow-accelerate-2024-join-the-risk-esg-community/) - Fusion3 Consulting is proud to be one of only 12 ServiceNow partners selected to participate in the 2024 Accelerate Risk & ESG Customer Event. As a specialized expert in Integrated Risk Management (IRM) and Business Continuity Management (BCM), we’re thrilled to join this exclusive event alongside leading industry professionals and thought leaders. Accelerate 2024 is ServiceNow’s flagship in-person event for Risk and ESG,
- [Boost Your ROI with ServiceNow: A Game-Changer for Operational Efficiency ](https://fusion3consulting.com/boost-your-roi-with-servicenow-a-game-changer-for-operational-efficiency/) - ServiceNow is a powerful platform that can significantly enhance your ROI by streamlining operations, reducing costs, and enabling better decision-making. This can drive substantial improvements in efficiency and productivity. Here is how: Automation of Manual Processes ServiceNow automates tedious manual tasks, saving time and effort, leading to significant cost savings and improved efficiency. Enhanced Visibility
- [Koffee with Kevin - S4E1 - I'm Back!!](https://fusion3consulting.com/koffee-with-kevin-s4e1-im-back/) - In this return to my KWK chats I cover a lot of ground so grab that coffee and sit back. I talk everything from Supply Chain Resilience in these current times to over coming inertia to ServiceNow Accelerate 2024!!
- [SSCA Fall Forum 2024: How To Build Operational Resilience](https://fusion3consulting.com/ssca-fall-forum-2024-how-to-build-operational-resilience/) - Software and Supply Chain Assurance Forum (SSCA)September 17-18 from 9 am-5 pmMITRE, 7525 Colshire DriveMclean, VA 22102We are thrilled to share that Fusion3's Chief Product Officer Kevin Frost will join CEO Mark Orsi of the Global Resilience Federation to discuss the Operational Resilience Framework on a panel moderated by Charlie Tupitza at 3:30 pm on
- [Elevate Your Compliance Reporting with ServiceNow](https://fusion3consulting.com/elevate-your-compliance-reporting-with-servicenow/) - In today's fast-paced regulatory environment, it is crucial to maintain accurate and up-to-date compliance reports. ServiceNow offers a solution that revolutionizes compliance reporting through automation, real-time data integration, advanced reporting, continuous monitoring, and a user-friendly interface. ServiceNow simplifies compliance reporting by automating many tasks. It pulls data from various sources into one platform, providing real-time
- [Business Continuity and Operational Resilience must be built.](https://fusion3consulting.com/business-continuity-and-operational-resilience-must-be-built/) - Did you know that Business Continuity and Operational Resilience must be built? It's not instant and it’s not something to take lightly. But with a plan it can be achieved!! (By the way ServiceNow BCM achieves all of this - ask us how!) You must create continuity plans that minimize disruptions and protect critical assets.
- [Integrated Change Management - from a program manager's perspective](https://fusion3consulting.com/integrated-change-management-from-a-program-managers-perspective/) - Ch...ch...cha...changesss!! Ok many may not get the reference but all can relate to the insight below from our lead program manager Kenneth Sousa! Ken provides you a great summary of the following article on change management and the importance of a strong change management process. (Article for further reference: Getting a handle on IT Change
- [Build a strong Third-Party Risk Management Program.](https://fusion3consulting.com/build-a-strong-third-party-risk-management-program/) - In retrospect to recent events Kevin Frost- our Chief Product Officer collected five key items in a strong Third Party Risk Management (TPRM) program specifically for third-party software vendors. (Check out the ones with ❗ - they are some of the most important). Contact us to hear how ServiceNow TPRM Due Dillgence, TPRM, and BCM
- [Leading in the Digital Age: Why Tech Savvy is the New Leadership Essential](https://fusion3consulting.com/leading-in-the-digital-age-why-tech-savvy-is-the-new-leadership-essential/) - While reading this blog post, “The Top 5 Leadership Trends That Will Drive Success in 2024’ Brent Gleeson, https://www.forbes.com/sites/brentgleeson/2024/01/02/the-top-5-leadership-trends-that-will-drive-success-in-2024/. I couldn’t help being focus and be drawn to number 5 on the list, Technology and Data Literacy. The pace of technological advancement is dizzying. The relentless pace of technological change can feel like being swept up in
- [ServiceNow Survival Guide #4 - Scripting with Constants](https://fusion3consulting.com/servicenow-survival-guide-4-scripting-with-constants/) - Previously, we talked about how you could expand the capabilities of your script includes using extensions of script includes. Our example we used was EventUtil and EventUtilBase. For a refresher you can read the blog post again here - ServiceNow Survival Guide #3 This time, we are going to talk about Constants, which can be
- [Garbage in, Garbage out - The Importance of Good Data for Good AI Results](https://fusion3consulting.com/garbage-in-garbage-out-the-importance-of-good-data-for-good-ai-results/) - In the rapidly evolving world of artificial intelligence (AI), the adage "garbage in, garbage out" holds more truth than ever. AI systems, from chatbots and recommendation engines to self-driving cars and diagnostic tools, are only as good as the data they are trained on. Good data is the bedrock of effective AI, shaping its ability
- [ServiceNow Survival Guide #3 – Scripting with Base and Extended scripts](https://fusion3consulting.com/servicenow-survival-guide-3-scripting-with-base-and-extended-scripts/) - If you want to expand the capabilities of your script includes, look no further than extending your script includes.If you are keeping your ServiceNow instance up-to-date, you may have noticed some new ways to code script includes. I’ll use the EventUtilBase (included in the Business Continuity Management application when installing the Crisis Management plugin) as
- [Things a ServiceNow Developer Should Probably Know But May Not - part 2!](https://fusion3consulting.com/things-a-servicenow-developer-should-probably-know-but-may-not-part-2/) - Hello again! This session of “Things a ServiceNow Developer Should Probably Know But May Not” we are going to cover how to properly make an M2M table. I’ve seen in countless deployments M2M’s setup incorrectly. This will lead to your company being charged for an additional custom table when an M2M should be free. ServiceNow
- [Welcome to the Team!!](https://fusion3consulting.com/welcome-to-the-team-3/) - We are thrilled to announce the newest addition to our consulting company, Ken Sousa, who joins us as a key member to enhance our strategy and capabilities. Ken brings a wealth of experience in Project and Program Management within the technology sector, and we are excited to leverage his expertise to drive our initiatives forward.
- [Beyond the Buzz: 3 Key Considerations for Transforming Business Operations](https://fusion3consulting.com/beyond-the-buzz-3-key-considerations-for-transforming-business-operations/) - 1. Emphasize User-Centric Design & Input: Drawing from years of experience in implementing process improvements and technology transformations across various enterprises, one aspect consistently emerges as the key to success: prioritizing user-centric design and input. While it may seem obvious, the group often overlooked in the success equation are the very people who perform the
- [Koffee Konnect - "The Human Side of Recruiting" with Farrah Wells of Linking Humans.](https://fusion3consulting.com/koffee-konnect-the-human-side-of-recruiting-with-farrah-wells-of-linking-humans/) - In this Koffee Konnect episode, Kevin Frost interviews Farah Wells, the ServiceNow recruitment director at Linking Humans. They discuss the importance of maintaining the human element in recruitment and the unique characteristics of the ServiceNow community. They also touch on the challenges of entry-level positions in the industry and the need for apprenticeship programs. The
- [Koffee Konnect - ABL - Always be Learning - with Brandon Brown](https://fusion3consulting.com/koffee-konnect-abl-always-be-learning-with-brandon-brown/) - Summary In this conversation, Brandon Brown, a practice manager for risk and compliance at ServiceNow, discusses his motivation for pursuing a doctorate and his fascination with expanding technology. The conversation also explores the impact of AI on work and the evolution of work from home and return to office. Brandon shares his interest in business
- [Fusion3 Consulting and the Global Resilience Federation  come together!](https://fusion3consulting.com/fusion3-consulting-and-the-global-resilience-federation-come-together/) - It was great to participate in the recent four-hour tabletop exercise with hundreds of financial institutions developed by the Global Resilience Federation (GRF) and Nacha to assess organizational resilience after a simulated, but plausible destructive wiperware incident that includes a major ACH outage. This exercise highlighted the value of the GRF's Operational Resilience Framework (ORF).
- [ServiceNow Survival Guide - Xplore toolkit](https://fusion3consulting.com/servicenow-survival-guide-xplore-toolkit/) - It's here! Episode 2 of the ServiceNow Survival Guide from Fusion3 Consulting featuring our own Timothy Stofferahn! In this episode Tim expounds on the benefits of the Xplore: developer toolkit and its use with ServiceNow. He had mentioned this in his previous blog post here:https://fusion3consulting.com/servicenow-survival-guide-quick-tech-tip-2-from-tim-stofferahn/
- [ServiceNow Survival Guide – Quick Tech Tip #2](https://fusion3consulting.com/servicenow-survival-guide-quick-tech-tip-2-from-tim-stofferahn/) - If you are doing development or admin work in ServiceNow, there is one item that I cannot recommend enough: Xplore: Developer Toolkit Xplore allows developers and admins to simplify work when testing scripts by giving them a few tools to use. All it takes is installing the update set to the environment and you are
- [Bill Bartholomew welcomes Melissa Bouchard, Co-Founder and CEO of Fusion3 Consulting for a discussion building a business in Rhode Island](https://fusion3consulting.com/bill-bartholomew-welcomes-melissa-bouchard-co-founder-and-ceo-of-fusion3-consulting-for-a-discussion-building-a-business-in-rhode-island/) - "Simply put, we help companies become more efficient, using technology." That was the vision of our CEO and co-founder Melissa Bouchard when she developed the concept of #Fusion3, 5 years ago. This week, Melissa joined Bill Bartholomew to talk about the realities of starting a business in her home state and what it takes to
- [ServiceNow Survival Guide - Quick Tech Tip #1](https://fusion3consulting.com/servicenow-survival-guide-quick-tech-tip-1-from-tim-stofferahn/) - Looking to add some helpful functionality to your ServiceNow Ajax scripts? I have just the thing for you!If you are familiar with writing Ajax Script Includes, you’ll know that those are meant to be used for client side. Well, what if I told you there was a simple way to have those functions callable from
- [Happy Anniversary!](https://fusion3consulting.com/happy_anniversary/) - This week we celebrate beginning our second year of business as Fusion3 Consulting!!
- [Fusion3 Joins Servicenow Partner Program](https://fusion3consulting.com/fusion3-joins-servicenow-partner-program/) - [Coventry, RI — January 31, 2020] Fusion3 Consulting is pleased to announce their acceptance into the ServiceNow Partner Program. Program membership entitles Fusion3 Consulting access to ServiceNow tools and resources, enabling Fusion3 Consulting to accelerate IT service automation engagements. Fusion3 Consulting looks forward to providing ServiceNow’s industry-leading products and implementations to make work, work better for people. Fusion3 leads business transformation initiatives through
- [ServiceNow Survival Guide - Install and Utilize the ServiceNow Extension for Visual Studio Code](https://fusion3consulting.com/servicenow-survival-guide-install-and-utilize-the-servicenow-extension-for-visual-studio-code/) - Hello! In today's ServiceNow tutorial Technical Consultant Timothy Stofferahn will show how to install and utilize the ServiceNow Extension for Visual Studio Code. This extension will help reduce development time and increase code quality. This tutorial is using Version: 1.85.1 (Universal) of VS Code and a Personal Developer Instance (PDI) on Utah. Visual Studio Code
- [Developer's Guide: AI - Practical Advice of when, why, and when not](https://fusion3consulting.com/developers-guide-ai-practical-advice-of-when-why-and-when-not/) - Disclaimer: Never feed sensitive data into AI. This includes keys, passwords, personal user data, etc. Follow compliance or else the GRC people will find you. AI is everywhere from making artistic content, helping businesses find clients, and everything in between. A growing gap is understanding how to safely use AI to help you develop code
- [6 INFLUENTIAL BUSINESS MANAGEMENT PRACTICES NO ONE IS TALKING ABOUT …. BUT SHOULD BE!](https://fusion3consulting.com/6-influential-business-management-practices-no-one-is-talking-about-but-should-be/) - Have you recently asked yourself why a project or business objective is not going as planned? Has your organization experienced a series of projects that ran over budget or that started and never implemented? When on the path of continuous improvement, there comes a time when taking a step back to reflect and identify why
- [Welcome to the Team!!](https://fusion3consulting.com/welcome-to-the-team-2/) - I know we have been quiet for a while, but we have been busy!! Busy implementing and busy growing! With that we wanted to share some exciting news that we grew our Fusion3 team again!! With great excitement we welcome Michael McGown! He joins us as a Business Process Consultant and brings a great presence in development
- [Fusion3 is Sponsoring Women in Tech Texas!!](https://fusion3consulting.com/fusion3-is-sponsoring-women-in-tech-texas/) - Fusion3 is Sponsoring Women in Tech Texas!! We are so excited to part of an amazing organization and looking forward to this event! So proud to be sponsoring this event and have our own Lanre Elujoba as a speaker!! Our CEO Melissa Bouchard will also be in attendance! That makes two great tech leaders from our company!!! This is
- [Melissa Bouchard accepted to Goldman Sachs 10,000 small businesses program!!!](https://fusion3consulting.com/melissa-bouchard-accepted-to-goldman-sachs-10000-small-businesses-program/) - We are so proud to share that our CEO Melissa Bouchard has been accepted to the Goldman Sachs 10,000 small businesses program! This is a great program for both Melissa's own constant self growth and for Fusion3. It is an intense program but will be rewarding! Congratulations Melissa! To learn more: https://www.10ksbapply.com
- [ServiceNow Business Continuity Management -          New Feature Overview for the Vancouver Release!!](https://fusion3consulting.com/servicenow-business-continuity-management-new-feature-overview-for-the-vancouver-release/) - With ServiceNow's Vancouver release, they have introduced some great new features for the Business Continuity Management application. Primarily a much improved, user friendly, new user experience built on the latest UI Builder workspace technology. To fully take advantage of this you will want to be on the Next Experience as well! Click the Download button
- [ServiceNow Risk and ESG Accelerate Conference!  We are going! Will you join us?](https://fusion3consulting.com/servicenow-risk-and-esg-accelerate-conference/) - Read below for more details about this exciting event!! Accelerate-Risk-and-ESG-Event-Overview-2023Download
- [Road to Resilience with BCM](https://fusion3consulting.com/fusion3-consulting-road-to-resilience-with-bcm/) - Summary Leverage the combined expertise of Fusion3 Consulting and ServiceNow to enhance your organization's resilience. Our offering facilitates a comprehensive and structured approach to business continuity management, simplifying the process of identifying critical business components and ensuring preparedness during disruptions. Through streamlined workflows and real-time insights, anticipate and address potential challenges efficiently, fostering a resilient,
- [In honor of Women's History Month - Listen to a great interview with our CEO Melissa Bouchard!](https://fusion3consulting.com/in-honor-of-womens-history-month-listen-to-a-great-interview-with-our-ceo-melissa-bouchard/) - Listen up! 👂 Fusion3 Co-Founder and CEO Melissa Bouchard joins John Parente on 105.5 Kent County Rocks! In this special Women’s History Month episode, the duo discuss the challenges of being a female #entrepreneur and what it takes to run a start-up in Rhode Island. Take a listen!
- [Elevating Integrated Risk Management with Specialized ServiceNow Partners](https://fusion3consulting.com/elevating-integrated-risk-management-with-specialized-servicenow-partners/) - Introduction: As businesses navigate an increasingly complex landscape of risks, Integrated Risk Management (IRM) has emerged as a critical framework for addressing these challenges effectively. In the realm of IRM solutions, ServiceNow stands out as a platform leader, offering robust capabilities to manage risks across various domains. However, recent findings from the Forrester Wave evaluation
- [The 80/20 Rule of ServiceNow Mastery: Kevin Frost’s Insights on Efficiency and Success](https://fusion3consulting.com/the-80-20-rule-of-servicenow-mastery-kevin-frosts-insights-on-efficiency-and-success/) - A great interview with our Kevin Frost and Linking Humans - Farrah Wells. From Linking Humans Podcast Page: In this episode, we sit down with Kevin Frost, a co-founder of Fusion3 Consulting and a genuine ServiceNow enthusiast. Kevin shares his fascinating journey from professional sailing to becoming a leader in ServiceNow. With Fusion3 Consulting achieving
- [Customization vs Configuration](https://fusion3consulting.com/customization-vs-configuration/) - Customize and Configure. Two words that are used interchangeably (and mistakenly) all too often. Using one of these incorrectly can typically lead to excessive unproductive time being spent and thousands of dollars of extra money. When many people speak of customizations, they are really looking for configurations. Or when asking for customizations we as trusted
- [New Year, New Website!!](https://fusion3consulting.com/new-year-new-website/) - IT'S HERE! Not just 2022 but also a recap of some major milestones for Fusion3 and the launch of our new website!!! First, we are pleased to announce that we are starting off 2022 with the launch of our newly designed website! Our goal with this new site is to provide our visitors an easier way
- [Welcome to the Team!!](https://fusion3consulting.com/welcome-to-the-team/) - We are very excited to announce the growth of our team and welcome our two new team members Lanre Elujoba and Timothy Stofferahn!!! Lanre Elujoba joined us as our Managing Director, Risk – taking point on building out our rapidly growing IRM/GRC practice, coming to us from ServiceNow she brings a wealth of knowledge and ideas to build our
- [Happy ServiceNow Partnership Anniversary!](https://fusion3consulting.com/happy-servicenow-partnership-anniversary/) - Ding! My Apple Watch made a noise and sent a haptic vibration and when I looked it was the notification that it was Fusion 3 Consulting’s anniversary of obtaining partner status with ServiceNow. It is our 3rd anniversary and WOW what we have accomplished in this past year!! When we started Fusion3 we made a promise
- [Fusion3 obtains 4Cs in the GRC/Risk space!! Well..what does that really mean??](https://fusion3consulting.com/fusion3-obtains-4cs-in-the-grc-risk-space-well-what-does-that-really-mean/) - What are the 4Cs of ServiceNow and why do you care? Well lets first talk about another 4Cs designation that a lot of people know about…. Diamonds! The 4Cs of diamonds (Cut, Color, Clarity, Carat) are all agreed upon characteristics of a diamond – each with their own scoring that when used together to can
- [Our CEO Melissa Bouchard talks to The Boston Globe about businesses shedding their reliance on email and being a woman in technology!](https://fusion3consulting.com/our-ceo-melissa-bouchard-talks-to-the-boston-globe-about-businesses-shedding-their-reliance-on-email-and-being-a-woman-in-technology/) - Melissa Bouchard is the CEO and co-founder of Fusion3 Consulting, a technology consulting firm based in Coventry, R.I., that helps businesses shed their reliance on email. A graduate of Rhode Island College, Bouchard previously served as the senior director of operations for Carousel Industries in Exeter, R.I. Q: Other than overwhelming inboxes, how can email cause
- [F3 Response to the Office of National Cyber Director RFI for Harmonization of Cyber Regulations](https://fusion3consulting.com/fusion3-response-to-the-request-for-information-from-the-office-of-the-national-cyber-director-regarding-harmonization-of-cyber-regulations/) - Please find other responses to this RFI here: Summary The scope of Regulatory Harmonization needs to extend beyond cyber. It is crucial to address all risks as they are interconnected. Every organization faces a unique combination of federal regulatory requirements that overlap with their specific objectives. In addition, they must navigate regulations from other sources
- [7 Questions on Leadership with Our CEO](https://fusion3consulting.com/7-questions-on-leadership-with-our-ceo/) - Our CEO Melissa Bouchard sits down with the Clarity Group Global to talk about leadership in "7 Questions on Leadership with Melissa Bouchard". In particular she talks about her journey and how to keep pace and lead in an ever evolving technical landscape. Fueled by her passion for people, process, and technology, Melissa is one of the driving forces
- [Introducing "Koffee with Kevin"](https://fusion3consulting.com/introducing-koffee-with-kevin/) - Introducing "Koffee with Kevin"!! We are excited to bring you this new feature! Kevin Frost is excited and nervous to be launching a bit of an experiment to share and discuss ServiceNow topics and overall business topics. Watch the video below for more information! Check out the introduction video below to see what this is all
- [Koffee with Kevin - Episode 1 - Organizational Change Management](https://fusion3consulting.com/koffee-with-kevin-episode-1-organizational-change-management/) - Episode 1 of Koffee with Kevin is here! In this episode Kevin Frost talks organizational change management! So grab your coffee sit back and listen and hopefully it gets you thinking! The time is appreciated! Stay caffeinated out there! Watch it here on LinkedIn!
- [Koffee with Kevin - Episode 2 - Confidential Records in GRC/IRM](https://fusion3consulting.com/koffee-with-kevin-episode-2-confidential-records-in-grc-irm/) - Episode 2 of Koffee with Kevin is here! In this episode Kevin Frost gives a technical walkthrough of Confidential Records in ServiceNow. Next episode we will get back to a business related question. We are looking to release these every month (going to aim for the 3rd Tuesday of the month - off a little this month ;)
- [Koffee with Kevin - Episode 4 - Ease into the Next Experience UI](https://fusion3consulting.com/koffee-with-kevin-episode-4-ease-into-the-next-experience-ui/) - Episode 4 of KWK has dropped!! In this episode, Kevin Frost talks the Next Experience - the latest UI for ServiceNow. In particular he covers a way to ease users into the new UI - which helps with organizational change management as you move to the Next Experience. Click here to see the LinkedIn post
- [Koffee with Kevin - Episode 3 - Keep up with the Joneses (Upgrades)](https://fusion3consulting.com/koffee-with-kevin-episode-3-keep-up-with-the-joneses-upgrades/) - Episode 3 of Koffee with Kevin is here! This is just a quick video where Kevin Frost sees what kind of talk he can get going around... ServiceNow Upgrades! How do you keep up with all the upgrades for ServiceNow and all your implemented applications? It is a quick one this month, so grab your coffee and have a
- [Koffee with Kevin - Episode 5 - What makes a great implementation partner. And Happy Holidays!](https://fusion3consulting.com/koffee-with-kevin-episode-5-what-makes-a-great-implementation-partner-and-happy-holidays/) - It has been a while and a bit off schedule this busy time of year but it is here! Episode 5 of KWK has dropped!! In this episode, Kevin Frost asks the question - what makes a great implementation partner and what do you expect from them and what should clients expect. Click here to see the LinkedIn post
- [Koffee with Kevin is Back!  Season 2 Intro!](https://fusion3consulting.com/koffee-with-kevin-is-back-season-2-intro/) - Grab your coffee!! Koffee with Kevin is back! Renewed for Season 2! Watch the video below to see what the upcoming episodes have in store. Also, hear about some exciting things happening in May!! Check out the video on LinkedIn here "KWK is back!"
- [SPECIAL EDITION KWK EPISODE!! Kevin’s ServiceNow Knowledge23 conference “Un-wrap” up video.   ](https://fusion3consulting.com/special-edition-kwk-episode-kevins-servicenow-knowledge23-conference-un-wrap-up-video/) - I know – one more ServiceNow Knowledge23 post / video – but it was a big event  It was great to get together in person with the ServiceNow community again! Take a listen to the quick summary of the conference here! Keep the feedback coming and stay caffeinated out there! Click here for the video!
- [Koffee with Kevin - S2E2 - BIA Ah ha moment #1](https://fusion3consulting.com/koffee-with-kevin-s2e2-bia-ah-ha-moment-1/) - Grab your coffee (or your second cup)! Just dropped! - Koffee with Kevin - Season 2 - Episode 2! In this episode Kevin Frost starts his talks about Ah Ha! moments we have had with clients during ServiceNow BCM (Business Continuity Management) implementations. This first video discusses some moments that came about during the strategy sessions with a client
- [Koffee with Kevin - S2E3 - BIA Ah ha moment #2 - Disruption Duration defined!](https://fusion3consulting.com/koffee-with-kevin-s2e3-bia-ah-ha-moment-2-disruption-duration-defined/) - Koffee with Kevin - S2E3! In this episode we discuss the Disruption Duration field in the ServiceNow BCM Business Impact Analysis (BIA) application. What is it - how it is used - how to interpret it - how to translate your current process to use it. Take a look and listen and as always stay caffeinated out
- [Koffee with Kevin - S2E4 - New ServiceNow BCM User Experience & Subscribe to Our NEW YouTube channel!!](https://fusion3consulting.com/koffee-with-kevin-s2e4-new-servicenow-bcm-user-experience-subscribe-to-our-new-youtube-channel/) - Kevin gives a quick look at the new user experience for ServiceNow BCM based on ServiceNow's UI Builder and the Next Experience. It is a huge step forward in usability for BCM and provides a great foundation on the latest ServiceNow architecture to allow for even more enhancements. We are excited to see where this
- [Koffee with Kevin - S2E5 - Vancouver Release! Happy Birthday! And More!](https://fusion3consulting.com/koffee-with-kevin-s2e5-vancouver-release-happy-birthday-and-more/) - Kevin gives a quick update of recent happenings - including his birthday - the ServiceNow Vancouver release and leaves you with a teaser!
- [Koffee with Kevin - S2E6 - AI and stuff!](https://fusion3consulting.com/koffee-with-kevin-s2e6-ai-and-stuff/) - Just a quick chat over some coffee - some thoughts on AI in ServiceNow and some other ramblings :)
- [Koffee with Kevin - S2E7 - ServiceNow Operational Resilience and other musings!](https://fusion3consulting.com/koffee-with-kevin-s2e7-servicenow-operational-resilience-and-other-musings/) - In the latest episode Kevin gives a quick highlight of Operational Resilience in ServiceNow, talks delta exams, the craziness of the holidays, and taking care of yourself. That is to say a typical rambling of musings from Kevin :) So, grab a coffee and have a watch!
- [Koffee with Kevin - S2E8 - Happy Holidays! Last KWK for 2023 and a question!](https://fusion3consulting.com/koffee-with-kevin-s2e8-happy-holidays-last-kwk-for-2023-and-a-question/) - In this the final episode of 2023 Kevin wishes you a happy holiday season as we wind down 2023 and get ready for 2024! He also poses a question about measuring the success of a project or implementation. Grab a coffee and have a watch!
- [Welcome to the Team - Charlie Tupitza!! (and Introducing - Koffee Konnects - a Koffee with Kevin series!!)](https://fusion3consulting.com/welcome-to-the-team-charlie-tupitza-and-introducing-koffee-konnects/) - In the Koffee Konnects series, Kevin will be sitting down with various people and talking all things ServiceNow, GRC, business challenges, and hopefully some humor and fun! In this first Konnect we welcome Charlie to the team here at Fusion3 as our Sales Director. He brings with his vast government and enterprise supply chain resiliency
- [Koffee with Kevin - S3E1 - Can I get an Upgrade?? (Don't forget about your apps!)](https://fusion3consulting.com/koffee-with-kevin-s3e1-can-i-get-an-upgrade-dont-forget-about-your-apps/) - In the latest episode of Koffee with Kevin - Kevin talks upgrades. However, not just upgrading from Utah to Vancouver to Washington DC. While you need to upgrade your platform to these new family of releases, you can't forget about your applications. Applications are on a different upgrade schedule than the core system and are
- [Koffee Konnect - "AI, Poetry in Motion"](https://fusion3consulting.com/koffee-konnect-ai-poetry-in-motion/) - Welcome to the next episode of Koffee Konnect (a Koffee with Kevin production!!) This episode "AI, Poetry in Motion" Kevin Frost sits down with Hichem Guemiri and Noel Nathan of HGC Technologies. They talk the effect that AI will have on ServiceNow partners like them, the human side of AI, and yes...poetry. Grab a coffee
- [KWK - S3E2 - What's in a name?  (Turns out...a lot!!)](https://fusion3consulting.com/kwk-s3e2-whats-in-a-name-turns-out-a-lot/) - What's in a name? Koffee with Kevin ☕ is back for episode 2 in season 3. Our Kevin Frost digs into the importance of naming conventions in your ServiceNow CMDB and how it can affect various workflows and break down silos. Common names increase efficiency and collaboration between teams.Take a listen and share your naming

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