Did you know that Business Continuity and Operational Resilience must be built? It’s not instant and it’s not something to take lightly. But with a plan it can be achieved!!
(By the way ServiceNow BCM achieves all of this – ask us how!)
You must create continuity plans that minimize disruptions and protect critical assets.
There are multiple steps in putting together key planning features:
⏺ Crisis Command Center
– Visualize crisis impact to your organization
– Prioritize crisis resources to where they will have the greatest impact
– Plan for and respond to crisis with real time updates
⏺ Situational awareness
– Correlate critical assets of the organization and visualize critical path items in line of impact due to adverse events
⏺ User-specific dashboard
– Each user has a custom dashboard viewable upon login that immediately presents the user with the current status of their plan-related activities. The dashboard is a gateway to open the plans available for access to the user through security.
⏺ Single screen interface for plan building and maintenance
– Building a plan means working within a single user screen with tools to easily expand the sections to be completed, collapse those that are not the current focus, re-sequence sections and rapidly navigate to the exact area of interest. Plan navigation is as simple as scrolling up and down on a webpage.
⏺ Consistent design
– The links and buttons for working within the plan are easy to locate. Planners quickly identify the design standards and are empowered to add, remove, or edit the elements in their plan without support.
⏺ Gap identification
– The comparison between recovery time objectives (RTO) and/or recovery time achievable (RTA) is automatically performed by the system when an exercise is completed or a dependency is mapped. If the organization determines that the risk identified will be tolerated, the acceptance of the gap can be documented and displayed as such in the dependency map.
⏺ Record-specific attachments
– Planners can upload files and attach them to any record assigned to the plan. This is in addition to the ability to upload attachments and assign them to the plan in general.
⏺ Recovery & Exercise Management (REM)
– Selecting the plans to activate or exercise and thus the procedures required for recovery in a visual manner simplifies response and recovery, and it allows crisis teams to direct resources, adapt to changing conditions, and implement strategies effectively. Identifying the right people to virtually assemble in order to react and respond to exercised and rehearsed tasks can be the difference between a minor and major disruption.
– Time-consuming, post-event activities such as managing lessons learned and remediation, as well as After Action Reporting are streamlined as a core functionality of REM. All the event data in REM is captured for future consideration and implementation.