Services
At Fusion3 we specialize in increasing process efficiency
Our expertise in business operations and specialization with the ServiceNow platform positions us to develop synergies across people, processes, and technology effectively.
We focus on various operational areas such Business Continuity Management, Policy Management, Compliance Management, Risk Management, Audit Management, and Vendor Risk Management within the ServiceNow® platform.
Implementation Services
Each customer is unique and so is our approach. We tailor each implementation based on the desired business outcomes and organizational needs.
We take a collaborative team-based approach to map, analyze, review and improve existing processes while translating them into technical requirements. Through our experience and applying ServiceNow best practices, our team is able to deliver value while ensuring that your platform configuration is maintainable and documented.
Our implementation services include:
- Facilitating requirements workshops
- Process mapping and requirements documentation
- Configuration & Development
- Unit Testing
- User acceptance testing support & knowledge transfer
- Go-live & post production support
ServiceNow® Optimization
In the dynamic and constantly evolving technology landscape, many customers are faced with managing the delicate balance between daily operations vs. innovating with technology to enable business transformation. Our service offers a unique opportunity to focus on optimizing your existing ServiceNow® environment to drive meaningful and impactful change across your organization.
Our optimization services include:
- Instance Assessment
- Analyze existing configuration
- Business rules
- Workflows
- Applications in use
- Scripting review and analysis Reports and dashboard review
- Implement new applications
- Improve work flows and processes within the existing applications
ServiceNow® Upgrade Support
Creating an upgrade strategy for your ServiceNow® environment is a critical part of an organization’s technology roadmap. Staying current with your ServiceNow release ensures your instance is running optimally.
However, your upgrade approach and strategy also plays a pivotal role in business operations. Each release presents the opportunity to leverage new features and functionality to improve or enhance the way people work.
Our upgrade services include:
- Identifying ways to maximize the return on your ServiceNow® investment
- Leveraging proprietary tools to speed up the upgrade process
- Features roadmap to support implementing new capabilities within your organization
We welcome the opportunity to learn more about your business!
Our team is passionate about people, process, and technology. We offer creative solutions to optimize your processes, innovate your technology, and energize your people.
Interested in learning more about how our solutions can transform your business? Let’s schedule something!