At Fusion3 we specialize in increasing process efficiency, streamlining technology, reducing technology spend, understanding how to navigate organizational change, and supporting your ServiceNow® environment.  We focus on various operational areas such as HR, Service Delivery, and Support Desk.   Our combined experience spans the ITSM, PPM, ITAM, HR, and GRC stacks with a focus on best practices when implemented within ServiceNow®. 

Business Process Advisory Services 

Our Business Process Review workshops evaluate how people work.

We take a collaborative team-based approach to map, analyze, review and improve existing processes.

Each customer is unique and so is our approach. We tailor each review based on the desired business outcomes and organizational needs.


Our review sessions include:

  • Process mapping and documentation
  • Process analysis and improvement
  • Organizational change management support
  • Strategies to support long term success focused on continuous improvement and process management

ServiceNow® Optimization

In the dynamic and constantly evolving technology landscape, many customers are faced with managing the delicate balance between daily operations vs. innovating with technology to enable business transformation.

Our service offers a unique opportunity to focus on optimizing your existing ServiceNow® environment to drive meaningful and impactful change across your organization.


Our optimization services include:

  • Instance Assessment
    • Analyze existing configuration
    • Business rules
    • Workflows
    • Applications in use
    • Scripting review and analysis
    • Reports and dashboard review
  • Implement new applications
  • Improve work flows and processes within the existing applications

ServiceNow® Upgrade Support

Creating an upgrade strategy for your ServiceNow® environment is a critical part of an organization’s technology roadmap.  Staying current with your ServiceNow release ensures your instance is running optimally.

However, your upgrade approach and strategy also plays a pivotal role in business operations.  Each release presents the opportunity to leverage new features and functionality to improve or enhance the way people work.



Our upgrade services include: 

  • Identifying ways to maximize the return on your ServiceNow® investment
  • Leveraging proprietary tools to speed up the upgrade process
  • Features roadmap to support implementing new capabilities within your organization

We Want to Hear From You…

We welcome the opportunity to learn more about your business!  Our team is passionate about people, process, and technology. We offer creative solutions to optimize your processes, innovate your technology, and energize your people.

Interested in learning more about how our solutions can transform your business? Let’s schedule something


1550 Nooseneck Hill Road #1115,
Coventry, RI 02816