Koffee Konnect – ABL – Always be Learning – with Brandon Brown


In this conversation, Brandon Brown, a practice manager for risk and compliance at ServiceNow, discusses his motivation for pursuing a doctorate and his fascination with expanding technology. The conversation also explores the impact of AI on work and the evolution of work from home and return to office. Brandon shares his interest in business continuity and risk management and the importance of helping others. The conversation concludes with a discussion on the Families@Now employee belonging group at ServiceNow.

Brandon Brown and Kevin Frost discuss various topics related to work culture, employee resource groups, organizational change management, scaling partner ecosystems, collaboration in the ServiceNow ecosystem, and the importance of dreaming big and giving back. They emphasize the need for creating a connected work environment, promoting inclusivity, and fostering a sense of community. They also highlight the significance of organizational change management in implementing successful transformations. The conversation concludes with a focus on continual learning and the power of spreading positivity to elevate humankind.


  • Constant learning and curiosity are essential in the rapidly evolving field of technology.
  • AI has the potential to augment jobs and enhance human lives in various fields.
  • Business continuity and risk management play a critical role in ensuring the resilience of organizations.
  • Contributing to the community and helping others is a rewarding experience.
  • ServiceNow fosters a strong sense of community and knowledge sharing. Creating a connected work environment is crucial for promoting inclusivity and fostering a sense of community.
  • Employee resource groups play a significant role in creating a connected work environment and promoting a less toxic work environment.
  • Organizational change management is essential for successful transformations and the adoption of new processes and technologies.
  • Scaling partner ecosystems is necessary for achieving ambitious growth goals and requires collaboration and co-deliveries.
  • Dreaming big and giving back are important for personal and professional growth, and spreading positivity can have a significant impact on elevating humankind.

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