In this Koffee Konnect episode, Kevin Frost interviews Farah Wells, the ServiceNow recruitment director at Linking Humans. They discuss the importance of maintaining the human element in recruitment and the unique characteristics of the ServiceNow community. They also touch on the challenges of entry-level positions in the industry and the need for apprenticeship programs.
The conversation highlights the collaborative and supportive nature of the ServiceNow community. In one of the most interesting parts of the conversation, Farrah and Kevin discuss the challenges of salary expectations and hiring in the ServiceNow industry. They highlight the aggressive salary market and the need for alignment between employee expectations and employer budgets. They also touch on the changing dynamics of offshoring work to countries like India, where salaries are no longer as cost-effective. They emphasize the importance of balancing salaries with market rates and investing in junior-level talent to build a skilled workforce. They also discuss the impact of COVID-19 on job hopping and the shift towards loyalty and work-life balance in company culture.
The conversation explores the impact of remote work and technology on the recruitment industry. It discusses the flexibility and opportunities that remote work brings, as well as the competition for resources. They also touche on the importance of face-to-face interactions and the value of soft skills in the recruitment process. The hosts emphasize the need to balance technology with human connection and the role of passion in finding fulfillment in one’s career.
Some Key Takeaways
Maintaining the human element in recruitment is crucial, as it reminds us that we are dealing with people’s lives and livelihoods.
The ServiceNow community is known for its openness, collaboration, and willingness to support one another.
There is a growing demand for ServiceNow professionals, both experienced and entry-level.
Apprenticeship programs and partnerships with universities can help bridge the gap for entry-level positions and provide real-world experience.
Education and training programs play a vital role in developing skilled professionals and keeping up with the growing demand in the industry. Salary expectations and hiring in the ServiceNow industry can be challenging due to the aggressive salary market and the need for alignment between employee expectations and employer budgets.
The dynamics of offshoring work to countries like India have changed, with salaries no longer being as cost-effective.
Balancing salaries with market rates and investing in junior-level talent are important for building a skilled workforce.
COVID-19 has led to a shift towards loyalty and work-life balance in company culture, reducing job hopping.
Companies that prioritize employee support and empathy build loyalty and retain talent. Remote work opens up opportunities and flexibility in the job market.
Soft skills and face-to-face interactions are still valuable in the recruitment process.
Technology should be balanced with human connection.
Passion is key to finding fulfillment in one’s career.