How?? Read on!
To effectively move business continuity and resilience out of the shadows using ServiceNow Business Continuity Management (BCM) solutions, focus on the following top three strategies:
1. Integrate BCM with IT Service Management (ITSM) and Risk Management
– How it Helps: By integrating BCM with ITSM and Risk Management, you create a unified platform that connects business continuity plans with operational risks and incidents. This ensures that continuity and resilience are embedded in everyday processes rather than being siloed.
– Impact: This integration allows for real-time monitoring, automated risk assessments, and incident response, making business continuity a proactive and visible part of the organization’s operations.
2. Leverage Automation and AI for Continuous Testing and Updating
– How it Helps: ServiceNow’s automation capabilities can be used to schedule regular testing of business continuity plans and to update them based on changing business conditions automatically. AI-driven insights can also help identify potential gaps in plans and suggest improvements.
– Impact: This approach ensures that continuity plans are always current and relevant, which raises their profile within the organization as essential tools rather than just documents for compliance.
3. Enable Organization-Wide Engagement and Reporting
– How it Helps: ServiceNow BCM solutions offer user-friendly dashboards and reporting tools that can be customized for different stakeholders. Making this information accessible across the organization—from executives to operational teams—raises awareness and ensures everyone understands their role in continuity and resilience.
– Impact: By promoting transparency and regular communication, business continuity and resilience become integral to the organizational culture, moving them out of the shadows and into the spotlight as essential components of business success.